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HireRight is a versatile tool used by organizations for a variety of pre-employment activities. It helps companies remain compliant with …
Overview
What is HireRight?
HireRight is a background screening solution designed to support international and multinational organizations, as well as small businesses. It can function as a standalone product, or integrate with other ATS products with broader recruitment features.
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What is HireRight?
HireRight is a background screening solution designed to support international and multinational organizations, as well as small businesses. It can function as a standalone product, or integrate with other ATS products with broader recruitment features.
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Product Details
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- Competitors
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What is HireRight?
HireRight is a background screening solution. It includes a range of background checking services, and supports international and multinational organizations. HireRight includes criminal background checks, identity checks, candidate experience checks, and driving records, among other types of background checks. The product also provides tailored features for businesses in transportation, healthcare, education, retail, financial services, non-profits, and small businesses. HireRight is a standalone background checking solution, and is designed to integrate with other ATS products with fuller recruitment capabilities.
HireRight Competitors
HireRight Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
HireRight is a background screening solution designed to support international and multinational organizations, as well as small businesses. It can function as a standalone product, or integrate with other ATS products with broader recruitment features.
Reviewers rate Support Rating highest, with a score of 8.8.
The most common users of HireRight are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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- Recommendations
HireRight is a versatile tool used by organizations for a variety of pre-employment activities. It helps companies remain compliant with regulations and ensures that employees meet the required standards. With its user-friendly interface, HireRight makes it easy for organizations to register employees using just their name and email address. The product excels in verifying the backgrounds of US-based employees, making it an ideal choice for running background reports on potential hires. HireRight also proves valuable in approving drivers for hire by providing comprehensive reports such as MVR, SSI, CID List, and DAC reports. Additionally, it allows organizations to maintain a database of potential candidates and track their progress from the initial interview stage to full employment. By performing pre-employment screenings and background checks, HireRight assists companies in maintaining compliance with state and government projects. It is also instrumental in conducting pre-employment tests and annual MVR checks throughout the company, contributing to a streamlined hiring process.
One aspect that users appreciate about HireRight is its ability to consolidate various employment-related tasks into one platform. From background checks and drug screenings to I-9 compliance, HireRight provides businesses with a central hub for all their employment needs. This consolidation not only ensures easy access to essential information but also makes it convenient for multiple sister companies to use the same system efficiently. For example, some users have noted that HireRight has been a great time-saver when it comes to handling background checks and drug screenings on specific projects that require badging. Another advantage of using HireRight is its ability to foster consistency when running backgrounds for similar positions within an organization. By maintaining standardized processes, companies can ensure fair hiring practices while reducing potential risk associated with negligent hiring decisions.
Recruiting roles benefit substantially from the use of HireRight as it aids in candidate verification after hiring and obtaining necessary DOT file information. Furthermore, organizations rely on HireRight's expertise as a leading provider of on-demand employment background checks. By using HireRight, businesses can align their pre-employment activities, enhancing the quality of hires and mitigating employment risk. This is particularly important for positions that involve sensitive responsibilities such as handling money or patients, where organizations need assurance that candidates have no prior issues in such areas.
HireRight plays a crucial role within HR departments by facilitating employee background checks, which are often a condition for job offers being extended. Its quick and efficient process enables organizations to conduct these checks with just a few steps, ensuring that they have reliable information when making hiring decisions. Overall, HireRight provides businesses with the peace of mind that comes from conducting thorough background checks and drug screenings. By utilizing HireRight, organizations can ensure compliance with client requirements, industry regulations, and internal policies regarding employee screenings. For instance, some clients mandate the use of HireRight as their background checking vendor to make sound and compliant hiring decisions. Additionally, HireRight offers the flexibility to perform both pre-employment and random drug screens, helping businesses maintain a safe and drug-free work environment.
One key benefit reported by HR departments is the convenience of having all pre-employment activities in one place. From background checks to drug screens and I-9 compliance, HireRight streamlines the entire process, saving time and effort for HR personnel. It also serves as a valuable resource for maintaining a database of potential candidates, enabling organizations to track applicants' progress from initial screening to full employment seamlessly.
Furthermore, HireRight plays a pivotal role in risk management for companies in various industries. By conducting comprehensive background checks and verifying qualifications, organizations can reduce the chances of hiring individuals with a history of violent criminal behavior or other concerning issues. This aspect is particularly crucial when dealing with positions that require a high level of trust or responsibility.
Ultimately, HireRight helps businesses make well-informed hiring decisions by providing them with accurate and reliable information about potential employees. Its user-friendly interface, range of services, and ability to streamline various pre-employment activities make it an essential tool for organizations looking to ensure compliance, maintain consistency in hiring practices, and reduce employment risks.
Email invitation feature: Users have found the ability to send email invitations to candidates for completing and submitting their own background investigation information to be a game changer. This pro has been mentioned by multiple reviewers, as it speeds up the hiring process and makes it easier for candidates to complete required paperwork.
Batch upload option for drug screening rosters: Many users appreciate the batch upload option for random drug screening rosters, finding it intuitive and accurate. This pro has been mentioned by a number of reviewers, as it allows them to make selections in a timely manner and directly notify managers without additional paperwork.
Wide assortment of training options: Reviewers have highlighted the wide assortment of training options offered by HireRight, both for system users and compliance updates. This pro is frequently mentioned, as it makes it easier for Employee Services teams to stay updated on regulatory changes.
Quality Expectations: Some users have expressed dissatisfaction with the quality expectations of the product. They feel that certain checks, such as ValidateCompetitorNames and ValidateLLMLanguage, are not meeting their standards. These users believe that these checks should be improved to ensure better accuracy and reliability.
Line Break Counts: Several reviewers have mentioned issues with line break counts in their feedback. They have reported instances where the number of line breaks exceeded the acceptable limit set by the software. This has caused frustration among users who expect precise formatting in their content and would like to see improvements in this area.
Plagiarism Wordcount Limit: A number of customers have raised concerns about the plagiarism wordcount limit imposed by the system. They feel restricted by a maximum limit of 15 words for ngrams of 9 and one word for ngrams of 13 when checking for plagiarism. Users express a desire for more flexibility in order to effectively verify originality without being hindered by these limitations.
Based on user reviews, there are three common recommendations for HireRight:
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Improve Communication and Document Upload: Users suggest enhancing communication between the documents department and users. They recommend better communication channels and the ability to upload requested documents directly into the user's portal.
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Consider Local Background Check Companies: Some users recommend exploring local background check companies instead of using HireRight. They believe that partnering with a local company can lead to better results and avoid potential loss of candidates.
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Thoroughly Research Other Options: Many users advise considering other options due to reasonable pricing and quick implementation. While some praise HireRight for its efficiency and customer support, others suggest looking into alternative solutions that offer better customer service and more tailored features.
Overall, it is advisable for businesses to ensure effective communication with the documents department, consider local background check companies, and thoroughly research other options before committing to HireRight.
Attribute Ratings
Reviews
(1-22 of 22)Companies can't remove reviews or game the system. Here's why
January 18, 2023
Get the best ROI for background checks with HireRight
I use HireRight to run background checks as a pre-hire process for all incoming employees. This allows us to confirm that candidates meet requirements of position and limit potential issues down the line. As a healthcare facility, it’s imperative that we complete our due diligence for the safety of our patients and staff.
- Accurate reporting
- Timely processing
- Intuitive for users
- Easy of use for applicants
- Responsive customer service team
- Honestly cannot think of anything to say here - the vendor quickly adapts to maintain compliance; communicates in a timely and effective manner; and provides opportunities to customer to learn more about their processes/legal updates
January 14, 2023
You would be RIGHT to use HireRight!
We use HireRight to perform background checks on new hires, and we have also used them to conduct both pre-employment drug screens as well as random drug screens for folks who are not able to come to their work location for whatever reason. This product allows for a quick and efficient process of performing these tasks with just a few quick steps.
- Background Checks
- Random/Pre-employment drug screen location finder
- Random/Pre-employment drug screen results
- Works with our internal HR system so all info is automatic
- More frequent updates on background screenings
January 12, 2023
HireRight Review
We use HireRight when we are looking into hire new employees for our organization. HireRight allows us to keep a running database of all our potential candidates and keep real time tracking of all notes on the prospective employee as well as get updates on the process from first interview to full employed.
- Decreased wait time in hiring
- Faster background check times
- Real time updates to status of checks
- More integration with other applications
- Ability to sign documents within the application
- Trying to find some information on metrics is difficult
January 12, 2023
Background check software that every organization needs.
It is always important to have a background checkable platform. I love that it's easy to use, employee registration is easy, all you need is the name and email address, select the service and send it. It works well for US-based employees who have never lived or studied in any other country.
- Customer service is very useful and we get a swift response from them.
- It is integrated with our workflow so its easy to set up.
- It creates a record of each employee in the system which makes it simple to store data safely.
- Sometimes the drug testing results came off however its a minor bug that can be improved with update.
- During a background check when we the customer representative change in between calls we need to start from scratch again.
- It's UI is little bit out dated.
January 10, 2023
Best BGC platform for Pre Employment Background check
We mainly work with State of Ohio and Hireright is the only approve BGC companies for State of Ohio Background check .We are using since a while for BGC purpose and it’s very easy to initiate and result will automatically shared with MSP partners once BGC completed.we can do employment check through Hireright easily
- Employment check
- Criminal check
- Urine test
- SSN track
- Sometime time taking
- High costly
- Integration to Vectovms
January 10, 2023
You want to hire right? Use HireRight
HireRight makes us easy for us to collect the data that we need from prospective new hires, from an HR perspective it does a lot of the HR elements for us. It notifies us as potential candidates upload their personal information, it also allows us to quickly verify their background with the different collection data agencies, we actually have a virtual of the software that allows HireRight to automatically check online resources versus the data that the candidate has sent us that has sped up our hiring processes by over 30% percent.
- Easy to send out to candidate
- Easy integration with current HR portal
- Very short learning curve
- Needs a function for re-hires especially in contract roles
January 10, 2023
HireRight
To run background checks on applicants before they are hired
- Runs International checks
- Provides status notificaiotns via email
- Has live chat
- Slack integration
- Dedicated CRM
- Faster completion times for international checks
August 29, 2020
HireRight for the Win!
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- Nothing to mention as the pr
February 21, 2020
HireRight and Always Be Compliant
Ever since we started using Hireriht 5 years ago, I have not had to worry about being compliant or forgetting to turn in the I-9s promptly. There are times that a BGC gets hung up, through no fault on HirerRight's part. However, HireRight is on top of those delays and maintains consistent communication with us. The reports are typically very timely. They are very easy to read and contain all the information requested. Recently, we had an inspector show up to do a premise visit on the security level attached to our I-9s. The inspector was pleasantly surprised when we told them we store our documents with HireRight. With employee record security continually changing, I have a great level of confidence in HireRight's ability to keep us compliant on an ongoing basis
- The website is easy to navigate
- Reports are timely and easy to read
- The only improvement I would like to see is a more timely notification if an employer has missed providing documentation, i.e., I-9, within the three days of hire.
January 17, 2020
You can guarantee you'll get a Hire by using HireRight!
I use HireRight to run background reports in order to approve drivers for hire with the carriers I recruit for. I normally run the background reports which include the drivers MVR, SSI, CID List, and DAC reports. This allows me to make an offer contingent upon the drivers' employment verifications.
- The staff at HireRight is top notch. When I need help they're on top of it.
- HireRight makes my job much easier by qualifying drivers ahead of the game.
- I wish HireRight offered the PSP report.
- The integration process is kind of slow. They can improve on that some.
October 24, 2019
HireRight Review
It’s is currently being used across our organization. It helps us deal with keeping up with volume hiring for sensitive positions.
- Accessible
- Easy to view
- Easily maintains employee records for rehires
- It would be nice to be able to choose the facility the employees are going to instead of them choosing based on their location.
- Wish there was an end user manual so I would be able to troubleshoot should employees need help ordering their background checks/ drug tests.
- Would be nice to have a high level overview of how the drug testing/ background process works to share with hiring managers.
March 27, 2017
Hire Right Review
HireRight is being used by some of our clients as their background checking vendor. Either this is integrated with the ATS, or my team sends out a link to candidates for employment and they have to fill in that link. Not every client we work with uses it, maybe 10-15%. It is used to make sure the clients are making sound, compliant hiring decisions.
- We've never had an issue with integration, this seems to be working well. It's a strength because we can't afford time lost on IT issues.
- It is nice that they have an online instant chat function, for when we need answers ASAP, so we can continue with the process and appease our customers
- The background checks themselves are aesthetically pleasing, which makes it easier to review results.
- Customer service, as the lowest level doesn't always seem to have the same or similar responses. Some will say they can do certain things and some will say they cannot.
- Account management for one particular client was terrible. Anytime we asked for her assistant she referred us to the customer service email. This client paid for the account manager and there was no value-add for having her.
- Mistakes were often made with international education checks. Often times we had to collect our own information or documents. Many times I noticed incorrect phone numbers being reached out to.
August 26, 2016
HireRight - Pre-Employment Screenings
Score 9 out of 10
Vetted Review
Verified User
We use HireRight to screen all new employees company wide. We also use HireRight for DOT Physicals and DOT Physical Re-Certifications, Random Drug Screenings, and Reasonable Suspicious Drug Screening. These screening packages help ensure that all employees are in compliance with company policies.
- Ease or ordering eCOC screenings
- Speed of completion
- Paperless ordering options
- Front end customer support
- Addressing technical issues/problems
- Collection Site management
August 22, 2016
A dot professional's review.
Our company uses hireright both in recruiting roles and confirmation after hire. We also use Hireright to help us gain our required DOT file information.
- Express background checks
- DAC Info easily accessible
- Integration with Tenstreet
- When not using through Tenstreet, the process takes much longer than I apreciate spending.
August 17, 2016
HireRight - Through The Eyes of a Recruiter
Score 6 out of 10
Vetted Review
Verified User
Currently our business is utilizing HireRight to compliment our background screenings. With their ability to quickly process their DAC and CDLIS screens, this gives a quick insight on an individual at a very low cost.
- Quick turnaround on reports (DAC, CDLIS)
- Low Cost
- Criminal background checks turnaround time can be lengthy
- Customer service specialists not equipped for specific industries (e.g. Transportation, Healthcare, etc.)
August 16, 2016
HireRIght - Best with Taleo
HireRight is being used for pre-employment tests as well as annual MVR checks throughout our company. The biggest problem that I see is that there are way too many accounts that were set up for our company. HireRight should have advised that there are other ways to set up the account to be more organized. At my previous employer, you can keep all of the backgrounds housed under one drop-down while still separating things out by billing codes.
- Turnaround times are faster than other background check vendors.
- Easier system to read results and order.
- Keeps you up to date with new laws and regulations via email so your company can stay in compliance.
- Customer Service. They lack here. It takes too long to resolve issues, especially with your assigned account manager. I have to continue to ask for an update and sometimes, I do not get a response back.
- Back Up Account Managers - The account manager you are assigned may not be available. We need to be provided a list of people we can contact in the event that our POC in unavailable.
August 16, 2016
HireRight, making our life easier
Score 8 out of 10
Vetted Review
Verified User
We are using HireRight for our background checks for the entire organization. This enables us to have an integrated background check vendor with our applicant tracking system. HireRight provides our potential new hires the ability to complete all the information to begin the background check on an easy to use, web interface.
- Integrates with our applicant tracking system, providing seamless data transfers between systems.
- Possesses easy UI for potential new hires.
- Has a easy dashboard to view and track the progress of each persons' background check.
- The individuals at HireRight who are completing the screens can be very aggressive in obtaining the information.
- Both a pro and a con, but they at times consider a slight inaccuracy as a discrepancy and flag it.
March 31, 2016
Highly Recommend HireRight!
Score 9 out of 10
Vetted Review
Verified User
HireRight is currently being used for background checks for all of our potential new hires.
- Turnaround time is fast
- Educating clients on new laws/processes
- Accuracy of reports
- Better reporting functions
- Option to input the reason a candidate fails background based on our policy/matrix
- Option to put a reminder in HireRight's system for future action (i.e when to send out the final Adverse action letter)
March 31, 2016
HireRight is Great to Work With!
Score 10 out of 10
Vetted Review
Verified User
We use HireRight for our background and drug screen test for new hires. We use it for all new hires in all departments.
- HireRight's system is user friendly.
- The customer service with Live Chats is great.
- The information is accurate and they have quick turn around times.
- More reporting options.
- The ability to provide a reason when you adjudicate.
March 31, 2016
HireRight
Score 8 out of 10
Vetted Review
Verified User
HireRight is being used by our entire organization to facilitate pre-employment background investigations and drug screenings, DOT physical recertifications, reasonable suspicion drug and alcohol screening, and random drug screening. HireRight helps us remain compliant with DOT regulations, hold employees accountable for meeting the company standards of our drug/alcohol free workplace policy, and make informed decisions about the individuals we hire.
- Paperless screenings. The ability to send an email invitation to a candidate so they can complete and submit their own background investigation information was a game changer. It has sped up our process and made the completion of the required paperwork easier for candidates. Best of all, we were able to do away with our old, manual paper packet of pre-employment forms.
- Random Drug Screenings. The batch upload option for random drug screening rosters works well and is intuitive. The selections are made accurately and in a timely manner. We have the ability to directly notify the manager of selected employees from the system, without the need for additional paperwork.
- HireRight offers a wide assortment of training options, both for users of the system as well as compliance updates. This has made it easier for our Employee Services team to stay on top of regulatory changes.
- Front line support is lacking. They take a long time to process requests, and we are often told that they are unable to assist us with items that, we know from personal experience, is within their power to do.
- Collection Site Network is difficult to maintain if you plan to add any additional sites aside from HireRight's preferred partners. Sometimes, we value convenience over minimal cost savings, and the setup time for these sites is too long. Once added to the system, there is no way for us to distinguish between custom sites and the sites HireRight has preferred terms with.
- Communication of service interruption. When issues arise outside of scheduled maintenance, we often hear about it from our users, not HireRight. When we follow up with support, we never receive ETAs for a solution, so we have no useful information to pass along to our hiring managers. It is very frustrating when the product is not working at 100% and we have no idea when we can expect it to be fixed.
March 31, 2016
HireRight = Background Checks
Score 9 out of 10
Vetted Review
Verified User
We use HireRight for all of our employee background checks. All of our offers are contingent upon a background check and drug screen results, so HireRight is very important.
- Easy to send candidates background check forms
- Keeps you updated with progress and gives you information on delays
- Keeps all the consent forms and background check results in a database
- Education Verification is sometimes inaccurate
- Doesn't provide too much detail on court records and violations
December 07, 2015
Pleased but not satisfied.
HireRight used in the HR department across the organization as they are a leading provider of on-demand employment background checks, drug testing, Form I-9 and employment and education verifications. It helps us better align pre-employment activities, improve quality of hire, and reduce employment risk.
- Education Verfication
- Pre Employment Screening / background checks
- Drug Testing Pre Employment
- More training to end users
- More training to super users
- More process integration advice. How does the tool fit into our day to day process best?